unfortunately it hasn't arrived yet! I should have received it at least three weeks ago! When will it arrive?
Risposta del fornitore:
My friend, we are deeply sorry about this situation. However, since this involves a customs inspection—a matter beyond our control—the only thing we can do is to keep constantly pressing for updates. This particular inspection is rather unusual; it requires unpacking the cargo from the container piece by piece and lining it up for examination. Consequently, the inspection process is taking much longer than usual. The destination port customs authorities have not provided a specific explanation for this, so we are left with no choice but to wait patiently while continuously urging our agents. Unfortunately, our customs broker informs us that they are unable to expedite matters with the customs authorities. Therefore, my friend, we ask for your understanding; please know that we remain fully committed to supporting you through this process.Thanks!
30 Mar 2026